01 Repairs & Maintenance
We take the upkeep of our facilities seriously. Our Maintenance team is dedicated to ensuring that everything runs smoothly for you during your stay.
To prevent any technical difficulties from happening, we perform periodic inspections of house facilities this inspections happen every 45 days. Rest assured that your privacy is highly valued, so we'll give you a notice if we plan the inspection.
If you notice anything that needs to be fixed or if something is out of service, please let our hospitality team know about it as soon as possible. We'll arrange the necessary procedures to address the issue promptly. Reach us out at: support@badiapp.zendesk.com
Please note: that we proceed with the facilities inspection after your check-out, and any non-reported damages or modifications to the property will result in a fine.
02 Linen
Depending on your room type, your set of bed linens and towels will include:
1 or 2 big towels
1 or 2 hand towels
1 bath mat
1 fitted sheet
1 duvet cover
1 or 2 pillowcases
1 or two cushion covers.
Do you need extra linen or towels? You can ask us for whatever you need, you can see the availability in our Extra Service Catalog
- If anything is missing or damaged upon arrival, please let us know.
- In case your booking includes a change of bed linen and towels, the cleaning team will knock on your door before entering the room. If we do not get an answer, the team member will enter the room to make the change. This change will take place weekly or biweekly depending on the characteristics of your booking. The change will always coincide with the day of the week on which the cleaning takes place.
We kindly ask that you take care of the linens and towels during your stay to avoid any damage or loss. Failure to return the full set of linens and towels or returning damaged items during the monthly change or checkout, will be at the tenant's expense.
03 Consumables
To make sure that common areas are always clean and tidy, we provide essential cleaning consumables.
Please note that the supply of these products is only applicable for shared flats.
04 Cleaning
To ensure a spotless living experience, we believe that a spotless home is essential. That's why we provide weekly cleaning services for Badi apartments.
Cleaning is scheduled once a week and follows the regulations outlined in the weekly schedule.
We kindly ask that you check your cleaning day and time in advance, you can find it in your Welcome Email. If you are unable to have your space cleaned on the scheduled day, we will be unable to reschedule the session, and you will need to wait until the next scheduled cleaning day.
It's important to note that while the cleaning staff is dedicated to helping you maintain a clean and tidy living space, they are not responsible for doing all the cleaning.
To clarify, the cleaning service will take care of surfaces in common areas, shared bathrooms, and the kitchen. In case that your booking has include a cleaning plan (Confort or Plus), the cleaning team will also take care of the surfaces of your room and make your bed. Check with us the extra services available.
However, you are responsible for items that you use, such as dishes and clothing that are left out. We kindly ask that you take care of these items promptly to help maintain a clean and respectful environment
Sounds like a fair collaboration, doesn't it? ;)