We use Akiles – a safe and secure infrastructure for access control. It's keyless, so you will instead need your phone or a 4-6 digit code to access your room. It's easy, yet there are certain things you need to know:
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Akiles works via mobile app or via a personalized link. Your access link will be sent via email several days before check-in.
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Before check-in, we'll ask you to create a 4-6 digit pin for Akiles access. Please don't ignore this request, as pin access might be your savior in situations when you can't access your phone.
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Some street entrances are not equipped with Akiles Pinpad. To access properties like these:
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Find your apartment on the street intercom and push the linked button.
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When you hear the sound, use the access slider in the Akiles app.
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Note that buildings and lifts of this type cannot be accessed without the Akiles app.
Always lock your doors
The safety of our tenants is key. For this reason, it is mandatory to lock the door every time you leave the flat and during the night. All doors operated by Akiles Cylinder (knob opening) can be locked. Here is a detailed explanation of how you can do this in an easy way:
In case you need to lock the door when you leave the flat, you will need to activate the door by following the same process you follow to open it normally:
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Open the door via the app.
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When the door is activated (it turns green or makes the opening sound), you can lock the door by turning the knob in the opposite direction of opening (you will have 5 seconds). If your Cylinder knob contains numbers this is an old alternative system to open the door that is not related to the locking system. Please do not pay attention to them.
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When the door will be closed and can be unlocked from the outside if it is opened with the App or Pinpad, or from the inside without activating the door.
If your lock is a CISA lock, this is not necessary as the lock itself locks automatically.
Cisa Lock:
If something goes wrong with your access, please let us know so we can help. If you have an after-hours problem, call Akiles at +34 933 931 220.
Key Access
Some properties have facilities that are accessible with a physical key. Please keep the keys safe. Lost keys will result in a fine of €100.