Do I have to show the room before we complete the booking?
This is up to you and the person interested in renting the room. You can do the whole process without having to leave the platform. Make sure your listing contains all the following details and that all the information is accurate:
- Check that you've added all the key details correctly, such as: rental price, services, location, and availability;
- Make sure your listing contains good pictures of the room and of the common areas;
- Stay available and answer any additional questions via Badi secure chat.
- Rent your room safely through the platform.
What does the score next to my name mean?
Your lister score shows tenants that you are trustworthy and reliable, and it helps rent your property faster. There is no limit to the score you can get, and it increases with the following:
- Verifying your personal details
- Verifying your bank details
- Response time to tenants (the lower, the better)
- Amount of rentals done via Badi (the more, the better)
- Amount of visits done via Badi (the more, the better)
- Having positive reviews from tenants
You can find more information on how the lister score works here.
How can I report a user?
If you’ve had any issues with another user, do not hesitate to report it so that we can investigate further.
- App/website: just go to your chat with the user and scroll to the bottom of the screen where you'll see the option "Report User". Click there and select the reason why you want to report that user.
✅ Tip: Give us all the information possible when reporting the user or the room. This will help us take the necessary actions as quickly as possible.
Important Safety Tips
- Keep all communications within Badi's secure messaging system. Do not share your personal or contact information (phone number or email address) with anyone.
- Do not trust "too good to be true" listings (amazing images and location for a very low price).
- Our email domain is @badi.com or @badiapp.com. Do not trust any other email domain claiming to be from us.
- We will never ask you to make a payment by bank transfer. Always make payments through Badi's secure payment system.
- If you receive suspicious messages: For example, "Good evening, I received this message. Is it from you?" (attaching a photo of a user pretending to be us) or "Good day Claudia, I am sending the images. When I tried to publish a room, it asked for my card number and account balance." Report these messages immediately to our support team.
How to Identify a Scam
- Badi never asks for sensitive data or contacts users through the internal chat. If someone asks for your bank information or payments outside the platform, it is a scam.
- Be wary of profiles that ask for advance payments or personal information. Always pay through Badi's secure system.
- If you receive suspicious messages, report them immediately.
What to Do If You Suspect a Scam
- Report the profile: If you suspect a profile is fake or receive suspicious messages, report it immediately through the app or website.
- Contact us: If you have doubts or need assistance, contact our customer support team. We are here to help you.
By following these tips, you can ensure a safer experience on Badi. If you have any questions or need further assistance, feel free to reach out to us at info@badi.com.