What is the total amount I will have to pay when I rent with Badi?
The total amount will be the price indicated in the listing, including the service fee. You will find all the details in the summary of your booking request. You will always know how much you are paying, with no surprises!
If the lister requires a deposit, the amount will appear in the listing but must be arranged between both parties (tenant and lister).
What is Badi's service fee and how is it calculated?
We apply a small service fee to your rentals paid through our secure rental system. The service fee is a 25% of the first month's rent that you pay via Badi's secure payment system. You will only pay the service fee the first month.In return, you will be covered by our guarantee:
- ✅ Secure payment
When you pay through Badi, the transaction is done in a protected environment. We work with a secure payment platform.
- ✅ Satisfaction guaranteed
If on the move-in day you have any problems with the place (See Terms and Conditions), our customer service team will be there for you. They will proceed to refund your payment and help you find another alternative.
- ✅ Cancellation Coverage
If the lister cancels your rental last minute, you can be sure that you will receive a 100% refund of your payment. In addition, our customer service team will be there for you.
When will I get charged for a rental?
The tenant has 72 hours to make the payment.Once your card has been charged, the money will be kept securely on the platform until the move-in day. We will only transfer the payment to the lister 48 hours after the move-in day.
We recommend that you check all relevant information regarding the price when sending a rental request. The amount corresponds to the payment of the first month (the one shown in the listing) and the service fee.
What if the room doesn't match the listing?
If you booked the room with certain features or services that you later discovered were inaccurate when moving in, please tell us!
- Talk to the lister: this would be the best and fastest way to resolve the situation and get the help you need.
- Contact our customer service team: if for any reason you cannot speak to the lister, please contact us via the support chat or by email at bookings@badi.com so that we can investigate further.
It is important that you report any issues during the move-in date and that you send us proofs of the problem (any relevant documentation or photos, etc.)
Where can I see my rental details?
When a rental has been confirmed, we will send you an email with all the reservation details such as the rental id, apartment location, contact phone number of the advertiser and email address.
If you wish to check these details, you can do so from the app or the browser, by going to 'Messages' / 'Bookings' tab and clicking on the listing.
What if I have to cancel the reservation?
If as a tenant you decide to cancel a confirmed rental, the following cancellation policy applies:
If you cancel a rental:
- Within 24hrs after the booking confirmation or at least 15 days before the move-in day, we will refund you 100% of the first month’s rent, excluding the service fee;
- Between 14 and 7 days before the move-in day, we will refund you 50% of the first month’s rent, excluding the service fee;
- 6 days or less before the move-in day, no refund will be possible.
Please contact us as soon as possible through our support chat or by email at info@badi.com. You will find additional information in our Terms and Conditions.
What happens if the lister cancels the rental?
If the lister cancels a rental, we will refund you 100% of the amount of the reservation, including the service fee. In addition, if the cancellation is made less than 48 hours before the move-in date, we will give you all the support you need to find the best solution.
I need to cancel because of extenuating circumstances
In the event that the you need to cancel please request the cancellation to Badi Customer Services in order to cancel an accepted booking due to an extenuating Circumstance reason as indicated below, Badi may waive the Cancellation Policy.
Please note that the following are the only Extenuating Circumstances that we may consider:
- Serious injury, illness or death of the Seeker;
- Serious injury, illness or death of a first or second degree relative, a minor or handicapped person which the Seeker is the legal guardian or primary substitution;
- Death of a third degree relative;
- Lost of employment by the Seeker, after the booking was confirmed;
- New employment by the Seeker in a new company where work location is in a different city to the reservation, after the booking was confirmed;
- Extension of employment contract by the Seeker where the work location is different from the city to the reservation, after booking was confirmed;
- Mandatory transfer for employment of the Seeker where the work location is a different city from the booking, after the booking was confirmed;
- Official declaration of disaster zone in the city where the accommodation is located; and
- Unexpected visa denial for unjustified reasons and, not cause either directly or indirectly by the Seekers acts or omissions, which restrict the Seeker from relocating to the city where the accommodation is located.
Please contact Badi support sending an email info@badi.com as soon as possible to solve issue.
What happens if the payment fails?
There may be different reasons that can explain a payment error.
- Your bank has rejected the payment because your card does not have sufficient funds.
- Your bank does not allow international payments online.
- Your bank account has a maximum amount allowed for digital transactions.
If you have tried to pay for a booking request and received a wrong payment message, you don't have to worry. You have 72 hours to fix it.
Follow these steps so that you can try to make payment again and complete your booking request as soon as possible:
- Contact your bank to check your bank account and make sure you can cover the payment. You can also try with a different card.
- Go to your booking request summary and click on “Retry” to complete the payment.
Your booking request will not be confirmed until payment will be completed. You will receive a confirmation message when your booking is confirmed. Don't be afraid to try again - you will never be charged more than once for the same booking request.
If you have any questions or need further assistance to retry the payment, please do not hesitate to contact us via the support chat at info@badi.com .
✅ Remember that you are protected by Badi as long as you make the payment through our platform.