Will I receive any booking confirmation?
Of course! As soon as the booking is completed you will receive an email and a text message with all the relevant information.
When will I receive the rental payment?
The first thing you need to do is to add your bank account in your Badi profile. If you don't know how, you can find more information here.
When you accept a booking, we charge the tenant an amount equal to the first month payment and securely keep it in our platform.
We will transfer you the amount 48h after the move-in day (as it appears in the booking). The payout will be processed into the bank account you previously added in your profile.
What if the potential tenant damages my property during their stay?
As long as the tenant has paid their first month's rent via Badi's rental system, Badi offers you extra protection if the potential tenant causes damage to your property during their stay.
The damage coverage covers up to the amount equivalent to a month's rent, and up to a maximum of 400€.
If this happens, please contact our customer support team at info@badi.com within 48h from the date the damage was caused, attach photos/videos of the damages and a copy of the rental agreement, and we will investigate the issue as soon as possible. We will also ask for a receipt of the associated costs.
For more information about this process, please see our terms and conditions here.
What happens when the rental status is "Pending payment"?
If the rental request you’ve already accepted is marked as "Pending Payment", it means that the payment made by the potential tenant is still being processed.
You will receive an email when the rental is confirmed. Don't worry, this process can take up to 24 hours from the moment you accepted the rental request.
If you would like to know more about the payment status, you can contact the potential tenant through your message section.
Remember that Badi will hold the first payment made by the tenant and transfer it to you 48 hours after the move-in day.
Always use Badi secure system for the first month payment - this way you will also be protected by Badi from any inconvenience you may experience.
If you have any questions or need further assistance, please do not hesitate to contact us at info@badi.com.
What if I have to cancel my rental?
Our rental policy protects both parties against cancellations, so we have clear rules that we apply in such cases. Check them out below and make sure you understand them before confirming your booking request.
As a Lister, if you cancel the rental, the conditions are the following:
- 15 days or more before the move-in date (as specified in the rental details), you will not be charged any penalty.
- Between 14 to 7 days before the move-in date, you will need to pay Badi the amount equivalent to 25% of the first payment.
- 6 days or less before the move-in date, you will need to pay to Badi the amount equivalent to 50% of the first payment.
In the event that you have to cancel a confirmed rental, please contact our Customer Support team at info@badi.com.
What is Badi's damage coverage?
Badi's damage coverage is one of the benefits of Badi Gold. When a tenant pays their first month's rent via Badi's rental system, Badi offers you extra protection if the potential tenant causes damage to your property during their stay.
The damage coverage covers up to the amount equivalent to a month's rent, and up to a maximum of 400€.
If this happens, please contact our customer support team at info@badi.com within 48h from the date the damage was caused, attach photos/videos of the damages and a copy of the rental agreement, and we will investigate the issue as soon as possible. We will also ask for a receipt of the associated costs.
For more information about this process, please see our terms and conditions here.
I have to cancel my rental due to extenuating circumstances
If you are forced to cancel a confirmed rental due to extenuating circumstances (listed below), we will waive our cancellation policy.
We will only consider the following extenuating circumstances:
- Serious injury, illness or death;
- Serious injury, illness or death of a first or second degree relative, a minor or handicapped person which you are the legal guardian or primary substitution;
- Death of a third degree relative;
- Serious damage to the accommodation;
- Official declaration of disaster zone in the city where the accommodation is located.
Please contact our customer support team at info@badi.com in order to proceed with the cancellation.
What happens if the potential tenant cancels the rental?
If the potential tenant cancels the rental:
- 15 days or more before the move-in day (as it appears in the rental details), we will refund 100% of the first payment.
- Between 14 and 7 days before the move-in day, we will refund 50% of the first payment to the potential tenant; the remaining 50% will be transferred to you.
- 6 days or less before the move-in day, we will not refund any amount of the first payment to the tenant. You will receive 100% of the first payment.
Keep in mind that if the cancellation is due to an extenuating circumstance, the cancellation policy will not apply.
What does each status of my messages mean?
- Confirmed: Congratulations! Both you and the potential tenant have confirmed the booking request. The chat will remain open and you have received your booking confirmation via email.
- Rejected: Either you or the potential tenant have denied a booking request. The chat remains open and the user who denied the request will be able to send a new one.
- Expired: Either you or the potential tenant did not reply on time. Each user can send a new booking request.
- Expires in X hours: One of the two parties has sent a booking request. The other party must accept or reject it. If no action is taken, the booking request automatically expires after 72h.
- Cancelled: After confirming the booking, one of the two parties requested to cancel it. The chat will remain open and it is possible to send a new booking request.
- Room not available:
- The potential tenant asked us to cancel the booking request before it was accepted. In this case, it is possible to send a new booking request.
- Your room has been booked by another user and cannot be booked anymore.
- The potential tenant has booked another room and cannot book your room anymore.